Reference

Privacy Policy for your bet365dk account

Your account data, wallet records for DANA, OVO, GoPay and QRIS, and device activity are handled under this Privacy Policy before you enter Live Casino, Gonzo's Quest or…

Indonesia account dataDANA and OVO recordsGoPay and QRIS checksCookie controlsSupport contact paths

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How our policy applies in Indonesia

bet365dk Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy explains what we collect when you create an account, sign in, move between Live Casino and Crash Games, contact support, or use DANA, OVO, GoPay and QRIS in the wallet. We use your data to run the account, confirm payment instructions, protect logins,

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answer service requests and meet records duties that may apply where local law permits. Eligibility, access and data requests depends on local law, so some steps may vary by location inside Indonesia. We do not ask for more account detail than we need for registration, wallet
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checks, security alerts or support follow-up. If you browse from Denpasar on mobile and later return from a laptop, we may connect those sessions to reduce repeated verification and protect your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Ask us about your privacy data

Privacy questions need a direct route, not a generic help queue. Use the account help centre, live chat or email contact form when you want to ask what we hold, fix a…

Live chat Live chat is available daily from 10:00 to 02:00 Indonesia time for privacy questions tied to login access, cookies or payment records. Keep your registered email ready so we can confirm the account before discussing data.

Email form Use the contact form for access, correction or deletion requests that need attachments. We reply to the registered email and may ask for a masked DANA, OVO, GoPay or QRIS receipt when payment data is involved.

Account centre Inside your account, open Profile, then Security and Privacy to check saved contact fields, active sessions and cookie choices. This route is useful when you want to update a phone number before sending a data request.

DATA HANDLING

Cookie and account controls explained

We design privacy controls around the moments where your data changes: registration, login, wallet use, support contact and device switching.

Registration data

When you join, we collect details such as name, email, mobile number and account password. We use them to create your profile, send security alerts and connect your help requests to the correct account.

Payment records

Wallet activity for DANA, OVO, GoPay and QRIS is kept with time, amount, reference and account status. These records help us trace failed payments, verify withdrawals and answer privacy questions about transaction history.

Device signals

We may record browser type, device model, IP region and session time when you open Live Casino, Super Bingo or Mega Fishing. These signals help detect account sharing, unusual login patterns and cookie errors.

Cookie choices

Cookies help keep your session active, remember display settings and measure page errors. You can manage browser cookies through Chrome, Safari or Firefox settings, though blocking some cookies may require a fresh login.

Retention periods

We keep account and payment records only for operational, security and legal record needs. When a record is no longer required, we remove it or separate it from details that identify you.

Request handling

For access, correction or erasure requests, we verify account ownership before making changes. Send the request from your registered email or use live chat after logging in to reduce back-and-forth checks.

Privacy questions before you join

These answers cover the privacy points you may want settled before you open an account or keep using the lobby. They explain what we collect, why payment records matter, how cookies work and how you can contact us about your data.

We collect the details needed to set up and protect your account, such as name, email, mobile number, password data and login activity. We also store wallet records when you use DANA, OVO, GoPay or QRIS.

Payment records help us confirm deposits, trace failed wallet actions and process withdrawals to the correct account. We keep references, time stamps, amount data and status notes so support can investigate a privacy or payment question.

Yes. Contact us through live chat after logging in, or send the email form from your registered address. We verify account ownership first, then explain the data categories linked to your account and wallet history.

Cookies keep you signed in, remember display choices and help spot page errors when you move through Live Casino, Gonzo's Quest or Crash Games. If you block cookies, you may need to sign in again more often.

Open Profile, then Account Details, and update the field if the option is available. If the change is locked, contact live chat during service hours so we can verify you before editing account contact data.

We share only the data needed to process or verify a payment instruction with the relevant rail, such as DANA, OVO, GoPay or QRIS. We do not share lobby activity with a payment provider unless required for checks.

Retention depends on the record type and the purpose for keeping it. Payment, login and support records may be held for security, dispute handling and legal record needs, then removed or de-identified when no longer required.

Privacy Policy for your bet365dk account

Ask us about your privacy data

Cookie and account controls explained

Registration data

Payment records

Device signals

Cookie choices

Retention periods

Request handling

Privacy questions before you join

01 What personal data does bet365dk collect when I create an account?

02 Why do you keep DANA, OVO, GoPay and QRIS records?

03 Can I ask to see the data held on my account?

04 How do cookies affect my Live Casino or slot session?

05 How can I correct my phone number or email?

06 Do you share my privacy data with payment providers?

07 How long do you keep my account records?

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